FAQs

FAQs

Have a question? We’re here to help. Below are some common questions about orders, shipping, returns, exchanges, payments, and product care.

1. What is Bluish Mist?

Bluish Mist is a women’s apparel store focused on relaxed V-neck tees inspired by coastal getaways, vintage sport clubs, sun-faded colors, and easy everyday style.

Our pieces are made for easy days, weekend escapes, and the moments you want to keep.

2. How long does order processing take?

Most orders are processed within 1–3 business days after payment is confirmed.

Processing time may be slightly longer during holidays, sales events, peak seasons, or when an item is in high demand.

3. How long does shipping take?

After your order has been shipped, standard delivery usually takes 7–12 business days.

Delivery times are estimates and may vary depending on your location, customs clearance, local carrier service, holidays, weather conditions, or other circumstances beyond our control.

4. How much is shipping?

Standard shipping is $6.99 USD for orders under $69.

We offer free shipping on orders of $69 or more.

Final shipping costs and available shipping methods will be shown at checkout before payment.

5. How can I track my order?

Once your order has shipped, you will receive a shipping confirmation email with tracking information.

Tracking information may take 24–72 hours to update after shipment.

If your tracking has not updated for several days, please contact us at:

support@bluishmist.com

6. I did not receive my confirmation or tracking email. What should I do?

Please check your spam, junk, or promotions folder first.

If you still cannot find the email, please contact us with your order number and the email address used at checkout.

7. Can I change or cancel my order?

If you need to change or cancel your order, please contact us as soon as possible at:

support@bluishmist.com

We will do our best to help, but changes or cancellations may not be possible once the order has entered processing, packing, or shipment.

8. Do I need to pay customs duties or import taxes?

For eligible orders, the price you pay at checkout is the final price for your order. Applicable customs duties and import taxes are covered or included where required, so you should not be asked to pay additional customs duties or import taxes upon delivery.

No hidden fees. No surprise charges.

If you are unexpectedly asked to pay extra customs duties or import taxes, please contact us before making any payment.

9. What is your return policy?

We accept return requests within 30 days of delivery.

Items must be unused, unwashed, undamaged, and returned in their original packaging.

Final sale items are not eligible for return or exchange.

Please contact us before sending any item back.

10. Is the address on my package the return address?

No. The address on your original package, shipping label, or delivery slip is not our return address.

Please do not return your package to the sender address shown on the parcel.

Returns must be sent to the return address provided by our customer service team after your return request has been approved.

11. Who pays for return shipping?

Customers are responsible for return shipping costs, unless the return is due to a defective item, damaged item, or an incorrect item sent by Bluish Mist.

We recommend using a trackable shipping service when returning your package.

12. Can I exchange an item?

Yes, we accept exchanges within 30 days of delivery, subject to item availability.

If you would like to exchange an item for a different size, color, or style, please contact us first at:

support@bluishmist.com

Exchange shipping costs may apply unless the exchange is due to our error.

13. What should I do if I receive a damaged, defective, or incorrect item?

Please contact us within 7 days of delivery.

Include your order number and clear photos of the item and packaging so we can review the issue.

If the issue is confirmed, we will help arrange a replacement, exchange, or refund based on the situation.

14. What payment methods do you accept?

We accept major credit and debit cards, including Visa, Mastercard, American Express, and Discover.

Other payment options, such as PayPal, Apple Pay, Google Pay, or local payment methods, may be available depending on your location and the options shown at checkout.

15. Is my payment information secure?

Yes. All payment information is processed securely through trusted payment providers.

Bluish Mist does not store your full credit card number or complete payment details.

16. How do I choose the right size?

Please refer to the size guide on the product page before placing your order.

If you are between sizes or prefer a more relaxed fit, we recommend checking the product measurements carefully before choosing your size.

17. How should I care for my tee?

Always follow the care label on your item.

We recommend washing your tee inside out with similar colors in cold water.

Avoid bleach. Tumble dry low or lay flat to dry when possible.

To help protect the print, do not iron directly on the graphic.

18. How can I contact Bluish Mist?

If you have any questions, please contact us at:

support@bluishmist.com

If your question is related to an order, please include your order number and the email address used at checkout.

We usually respond within 1–2 business days.