Shipping Policy
Thank you for shopping with Bluish Mist. We are committed to processing your order carefully and delivering your items as smoothly as possible.
This Shipping Policy explains our order processing time, estimated delivery time, shipping fees, tracking information, customs duties, and important delivery instructions.
Order Processing Time
Orders are usually processed within 3–7 business days after payment is confirmed.
Processing time includes order verification, quality checks, packing, and preparation for shipment.
Please note that processing time may be longer during holidays, sales events, peak seasons, or when an item is in high demand.
Business days do not include weekends or public holidays.
Estimated Delivery Time
After your order has been processed and shipped, estimated delivery time is usually 7–20 business days, depending on your destination, shipping method, customs clearance, and local carrier service.
Estimated delivery times are for reference only and are not guaranteed.
Delivery may be delayed due to customs processing, weather conditions, holidays, carrier delays, incorrect shipping information, or other events beyond our control.
Shipping Fees
Shipping fees, available shipping methods, and any free shipping offers will be displayed at checkout before you complete your order.
Shipping fees may vary depending on your destination, order value, package weight, and shipping method.
Promotional free shipping offers may be subject to minimum purchase requirements or other conditions.
Shipping Confirmation and Tracking
Once your order has been shipped, you will receive a shipping confirmation email with tracking information, if available.
Please allow several business days for tracking updates to appear after your package has been shipped.
If your tracking information does not update immediately, it may be because the carrier has not scanned the package yet or the package is in transit between facilities.
Incorrect or Incomplete Shipping Information
Customers are responsible for providing accurate and complete shipping information at checkout.
Please carefully check your shipping address, phone number, email address, and postal code before placing your order.
Bluish Mist is not responsible for delivery delays, failed delivery, lost packages, or additional shipping costs caused by incorrect or incomplete shipping information provided by the customer.
If you notice an error in your shipping information, please contact us as soon as possible at support@bluishmist.com. We will do our best to help, but changes may not be possible once the order has been processed or shipped.
Customs, Duties, and Taxes
For international orders, customs duties, import taxes, VAT, or other fees may be charged by your country or region.
These charges are not included in the product price or shipping cost unless clearly stated otherwise.
Customers are responsible for any customs duties, taxes, or import fees required by local authorities.
Bluish Mist is not responsible for delays caused by customs processing or for packages refused due to unpaid duties or taxes.
Delayed Packages
If your package is delayed, please check the tracking information first.
Delays may happen due to customs clearance, local carrier issues, weather conditions, holidays, or other circumstances beyond our control.
If your package has not arrived after the estimated delivery window, please contact us at support@bluishmist.com with your order number, and we will help check the status of your shipment.
Lost Packages
If your tracking information shows that your package is lost or has not updated for an extended period, please contact us with your order number.
We will help review the shipment status and may ask you to contact the local carrier for further investigation.
Please note that Bluish Mist is not responsible for packages lost due to incorrect shipping information provided by the customer.
Delivered but Not Received
If your tracking information shows that your package was delivered but you have not received it, please:
Check your mailbox, front door, porch, building mailroom, or reception area
Ask your neighbors, household members, or building staff
Contact your local carrier for delivery details
If you still cannot locate the package, please contact us at support@bluishmist.com with your order number, and we will do our best to assist you.
Failed Delivery or Returned Packages
If a package is returned due to incorrect address, failed delivery attempts, refusal of delivery, or failure to pay customs duties or taxes, the customer may be responsible for additional shipping fees.
If the package is returned to us, we will contact you with available options when possible.
Shipping fees may not be refundable unless required by law.
Split Shipments
If your order contains multiple items, they may be shipped separately depending on product availability, warehouse location, or shipping arrangements.
If your order is shipped in separate packages, you may receive more than one tracking number.
Order Changes and Cancellations
If you need to change or cancel your order, please contact us as soon as possible at support@bluishmist.com.
Order changes or cancellations may only be possible before the order enters processing, packing, or shipment. Once an order has been processed or shipped, changes or cancellations may not be available.
Contact Us
If you have any questions about shipping or delivery, please contact us at:
Email: support@bluishmist.com
Please include your order number and the email address used at checkout so we can assist you more quickly.
We usually respond within 1–2 business days.
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